A Note to Our Valued Clients

Like most in our community, we have been closely monitoring the spread of the Coronavirus and its arrival here in Kansas City. Our thoughts are with all of you and we hope you’re safe and healthy. The potential impact of the virus on individual health and economic stability cannot be overstated and we are committed to do everything possible to protect the health and wellbeing of our staff and everyone we do business with. We are also committed to providing you with the great service you expect without interruption, in the safest manner possible.

Here are the steps we are undertaking to limit the spread of the virus, to protect you, and give you assurance that our business will continue as normal, but with new methods and safety measures. Our goal of “Serving the client first” has not changed. Please know that we remain poised to provide assistance and support when you need it.


  • We’re closely following the most up-to-date guidelines from the Centers for Disease Control and Prevention (CDC) and implementing their recommendations throughout real estate transactions and other interactions. Minimizing the spread of germs is one of the most important preventative measures we can take.
  • In an effort to reduce direct contact and time spent in public places, our staff is working remotely, but we will continue to complete your transactions in an effective, and efficient manner. We are now conducting as many interactions as possible virtually, through FaceTime, online video, phone and text. This includes contract paperwork, client appointments, interactions with mortgage and title company personnel, and many other parts of your transaction.
  • We recognize that you need to keep your families safe too. BUYERS: We are happy to offer virtual options for viewing homes. If you prefer to see homes in person, we recommend social distancing techniques. Drive separately, limit the number of people coming into a home, and leave kids elsewhere. SELLERS: After your home has had a showing we recommend that you wipe down light switches, doorknobs, and bannisters. Consider placing hand sanitizer in entry locations to encourage use. We can also offer sellers online open houses. We have lots of ideas to keep things moving, and we’re happy to share them with you.
  • While the situation is evolving daily, we want to offer you some reassurance about the real estate market. Here are some relevant facts. The Fed has taken dramatic action by lowering rates to zero, buying Treasuries and MBS, and encouraging banks to go to the discount window, which will significantly reduce stress in the system. MBA expects these actions will lower mortgage rates, helping homeowners save money through refinancing, and thereby providing a boost to the broader economy. During the last recession, real estate was on wobbly ground with loose lending and too much supply. Today, there is no subprime lending and there is too little supply. The real estate market will hold on much better. Remember that no matter where the market stands, it affects your transactions on both the selling and buying side equally. Our current market is one where you could very well end up ahead! As of right now, home values are stable, and interest rates are at a record low. Please know that we will always keep you informed of the current market and only advise you in actions that are to your best advantage.

We are thankful for your continued business, trust and confidence. We wish you and your families all best in the coming days. For those who have family members on the front line in healthcare and first responder professions, please tell them we are thankful for their service.


The Rost Group: Miles, Adrienne, Nicole & Mandi